Appropriation of analytics data in public relations practice in South Africa

Abstract

Advances in technology allow organisations to collect and analyse huge volumes of data from a wide variety of sources. Analytics data (raw data to be analysed) gleaned from internal and external sources is transforming the world of business and also the public relations (PR) profession by informing decision-making. Despite the potential that analytics data holds for PR, few studies have examined how analytics data is being appropriated into PR functions. Premised on the excellence theory of PR, the concept of technological appropriation, and in-depth interviews with purposively selected PR practitioners, this study investigated how PR practitioners in South Africa are harnessing analytics data to enhance decision-making. The findings of the study confirm that PR practitioners are appropriating analytics data to enhance their practice. However, the appropriation of analytics data is still confined to the technical and managerial functions with little evidence suggesting that practitioners are harnessing analytics data to inform the PR strategist function. The findings suggest extending insights gleaned from analytics data to the PR strategist function for the profession to add more value to organisations.