Student perspectives on the challenges of an online orientation at a large South African university during the COVID-19 pandemic

Abstract

The COVID-19 pandemic that began in March 2020 gave rise to a number of challenges for first-year experience activities at universities globally. One of the key challenges was the process of onboarding first-year students through an orientation programme that could not take place face-to-face as per the norm. In 2021, the first-year orientation at a large South African university in this study moved to an online platform, becoming a week-long programme conducted on Microsoft Teams and comprising a variety of live and pre-recorded videos. The programme included seven core learning sessions designed to introduce the students to key services available at the university and to lay the foundation for student success. Using data from the university’s 2021 Orientation Week (O-Week) Survey, this paper seeks to explore – from the perspective of the students – the core challenges associated with an online orientation during the COVID-19 pandemic. The study employs descriptive statistics to decipher the profile of the survey respondents as well as participants’ experience of various learning sessions. A thematic approach was used to analyse the open-ended questions to provide the contextual perspectives on the challenges that students experienced with online orientation. The study identified five categories of challenges, which had a negative impact on their process of transitioning into the university environment. The study’s findings will help universities to understand the drawbacks of online orientation as well as provide empirical guidance for them as to how they could leverage online orientation for student success in shaping the remote, blended, and hybrid learning discourse. The particular university under discussion subsequently used these findings as guidelines to conceptualise a new three-week blended orientation programme, Gateway to Success, which was introduced at the beginning of 2022.