The role of value management in achieving best value in public sector service delivery in South Africa: a research agenda

Authors

  • Paul Bowen University of Cape Town, South Africa
  • Rob Pearl University of KwaZulu-Natal, South Africa
  • Keith Cattell University of Cape Town, South Africa
  • Kirsty Hunter Glasgow Caledonian University, Scotland
  • John Kelly Glasgow Caledonian University, Scotland

DOI:

https://doi.org/10.38140/as.v14i2.360

Keywords:

public sector, service delivery, value management, best value, South Africa

Abstract

It is common cause that, for the most part, public sector service delivery in South Africa is in a state of disarray. Problems associated with service delivery include shortages of skilled staff, under-spending of budgets, corruption, and a general lack of capacity. Best value in public service delivery is clearly not being achieved. Best Value is an emerging initiative that aims to improve the quality of public services. The basic premise of the Best Value initiative is that the public service should procure services on the basis of value for money rather than on lowest cost. The literature suggests the use of value management with risk management within a project management framework to achieve value for money. This article outlines a research agenda for examining the role of value management in achieving best value in public sector service delivery in South Africa. 

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Published

2007-12-31

How to Cite

Bowen, P., Pearl, R., Cattell, K., Hunter, K. and Kelly, J. (2007) “The role of value management in achieving best value in public sector service delivery in South Africa: a research agenda”, Acta Structilia, 14(2), pp. 58–75. doi: 10.38140/as.v14i2.360.

Issue

Section

Research articles

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