Strategies for successfully meeting the demands of quality and service excellence

Authors

  • Basie Verster University of the Free State, South Africa

DOI:

https://doi.org/10.38140/as.v5i1&2.2374

Keywords:

Quality standards, service excellence

Abstract

The management of quality is crucial to business survival and merits the personal attention and commitment of executive management, but the primary responsibility for quality lies with those who perform the work. To enable production teams to accept responsibility for quality output, management must establish systems for control and verification of that output and must educate and train the workforce in the execution of duty. This training in techniques to achieve quality standards, will be re­paid many times over by greater output, less waste, an improved pro­duct and higher profits.

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Published

1998-12-31

How to Cite

Verster, B. (1998) “Strategies for successfully meeting the demands of quality and service excellence”, Acta Structilia, 5(1&2), pp. 37–54. doi: 10.38140/as.v5i1&2.2374.

Issue

Section

Review articles