Appeals and complaints

Appeals
Authors have the right to appeal a decision on their submission if they believe the decision was unfair.
To appeal a decision, please submit a letter detailing the nature of the appeal and indicating why the decision is viewed as unfair.
The letter should be submitted to the Editor-in-Chief within 10 days of the decision.
The Editor-in-Chief will review all relevant documentation relating to the submission, may consult the relevant Associate Editor or Reviewers and may appoint a new Reviewer to evaluate the submission before making a decision.
The decision of the Editor-in-Chief will be final.

Complaints
For complaints relating to the policies and procedures of the Journal or the conduct of editorial staff, please email the details of the complaint to the Managing Editor or Editor-in-Chief.
All complaints directed through the correct channels will be acknowledged and the resolution will be conveyed to the complainant. Complaints will be resolved as quickly as possible.